No matter how successful a game is, at least some copies will be returned to the store.
Maybe the game doesn't work right, or the purchase was made in error.
Whatever the case, even a game that sells millions could still see hundreds of thousands of returned copies.
Steam's refund policy is fairy generous. All games can be returned for any reason, as long the purchase was within two weeks, and the game has been played for under two hours.
Those are the official rules.
On Sunday July 5, 2026 Mateos the developers behind co-op friend slop game Paddle Paddle Paddle have been refunded over 55,000 times.
The game costs $4.99, but frequently on sale for $2.99 - so the price is arguably fair.
Gamers trying to get the $2.99 instead of $4.99.
That why they're have so many refunded.